Every workplace, no matter how streamlined and successful, has experienced an unfortunate situation that it wants to avoid repeating. Maybe that new IT system rollout was full of unexpected bugs, or a recent roadshow shone in some cities but sunk in others.
Outcomes sometimes fall short of expectations, regardless of how much careful planning you put in. The reasons can often be frustratingly unclear – or you might wrongly assume the cause, and miss the opportunity to deal with the real issue.
However, causal factor charting is an effective way to uncover how a problem developed, so that you can plan to do things differently in future. In this article, we’ll explore how and when to use this technique.