Newsletter 502: The Customer Can Be Wrong!









How to Deal With Unrealistic Customers
The Customer Can Be Wrong!



Your customers are the lifeblood of your business but, chances are, they have sometimes been the source of great frustration!

For example, you might have experienced customers who make “champagne demands” but only have beer money to pay for them. You can explore strategies for handling such situations with our article, How to Deal With Unrealistic Customers.

Also, our article, Creating a Value Proposition, reveals how you can persuade your customers that your products or services meet their wants and values. And read
How to Handle Brinkmanship for strategies to use if their demands end with, “Or else!”

Enjoy this newsletter!








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Featured Resources at Mind Tools


Presentation Skills Workbook


Presentation Skills Workbook Offer

Join the Mind Tools Club before midnight, November 23, and get our Presentation Skills Workbook free!



CLub Icon … And From the Mind Tools Club



Customer Service Mindset



Customer Service Mindset

Discover how to encourage and develop a passion for service in your organization.

All Members’ Skill-Builder


Dealing With Unreasonable Requests


Distributive Bargaining



Distributive Bargaining

Use this negotiation approach to ensure that you get a good deal, even when you make concessions.

All Members’ Skill-Builder


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A Final Note

Sometimes, a customer will make demands that you simply can’t meet for the price that he or she is willing to pay. If you have to refuse their business, stay positive and polite – it could save an existing relationship, or leave the door open to a new one.

Next week, find out how virtual teams can come together after the loss of a colleague, and watch our new video to explore how to relax after a hard day.

Have a great week!

James sig
James Manktelow (CEO)

MindTools.com – Essential Skills for an Excellent Career!




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