Harib Shaqsy

How to Work With Irritating People – Dealing With Minor but Persistent Annoying Behavior

[ad_1] © GettyImagesRCKellerIs someone's irritating behavior a "thorn in your side"? Greg grits his teeth and takes a deep breath. "Be calm," he tells himself. "Don't let it get to you. It's just Carl being Carl." But Greg has been gritting his teeth for months now, and he's finding Carl's irritating behavior increasingly disruptive and distracting. There's the frequent cursing, the "reply all" to emails, the smelly sandwiches, and the black hole of scattered papers that is his desk. Greg doesn't know what to do. Should he continue to ignore it and pretend everything's fine? Confront Carl? Talk to his supervisor? Go to HR? Or maybe even look for a job in another department? In this article, we look at...

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Expectancy Theory – Linking Motivation, Effort and Outcome

[ad_1] © GettyImagesFloortjeLinking effort to outcome can be a great motivator for making something special. What drives you to go the extra mile to bring in a project on time? Or to deliver the highest-quality customer service? Chances are, it's the belief that you'll be rewarded for your effort. The harder you work, the higher your performance level, and the greater your reward. This simple chain of perceived cause and effect is the basis of Expectancy Theory. It advocates creating and maintaining strong links between high effort, high performance, and proper reward. In this article, we'll explore how you can put the theory into practice, to motivate your team. ... Access the Full Article This article is only available in...

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Leading by Example – Making Sure You "Walk the Talk"

[ad_1] © VeerGreg EppersonLead your people by example to success. There's the boss who tells everyone to stay late, and then leaves promptly at 5:00pm to go golfing. There's the supervisor who criticizes everyone for spending time on the Internet, but is discovered buying groceries online in the middle of the afternoon. And the CFO who recommends layoffs to stop "unnecessary spending," but then buys herself brand-new luxury office furniture. Do you know any of these people? There's hardly anything worse for company morale than leaders who practice the "Do as I say, not as I do" philosophy. When this happens, you can almost see the loss of enthusiasm and goodwill among the staff. It's like watching the air go...

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Newsletter 503: Offering Support From a Distance

[ad_1] Mind Tools will treat your email address with complete respect and will not circulate it to any third party. (Click here to view our Privacy Policy.) If you have enjoyed this issue, please do email it on to your friends and co-workers. To find out about new resources on the Mind Tools site as soon as they're uploaded, click here to subscribe to the Mind Tools RSS feed (you'll need an RSS newsreader installed). You can also use Mind Tools in your organization. Our corporate division provides solutions from 25 to 10,000+ users and we connect seamlessly with leading LMS/Portals, so you can put our unique toolkit directly into the hands of your workforce. Find out more here. ...

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How to Be a Good Role Model – Setting a Positive Example at Work

[ad_1] © VeerAlexanderShalamovWho looks up to you? Have you ever worked with someone you really looked up to? Perhaps you worked under a leader who always kept her cool, even when she was facing enormous pressure. Or maybe you looked up to one of your employees, who always managed to stay positive, even when he was faced with a series of tough challenges. All of us have probably worked with people like this. But, have you ever thought about your own actions and behavior? Are you a good role model for those around you? In this article, we'll explore the benefits of being a good role model, and we'll highlight what you can work on to become a better role model...

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Newsletter 502: The Customer Can Be Wrong!

[ad_1] The Customer Can Be Wrong! Your customers are the lifeblood of your business but, chances are, they have sometimes been the source of great frustration!For example, you might have experienced customers who make "champagne demands" but only have beer money to pay for them. You can explore strategies for handling such situations with our article, How to Deal With Unrealistic Customers.Also, our article, Creating a Value Proposition, reveals how you can persuade your customers that your products or services meet their wants and values. And read How to Handle Brinkmanship for strategies to use if their demands end with, "Or else!"Enjoy this newsletter! ...

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How to Deal With Unrealistic Customers – Managing Excessive Expectations

[ad_1] © GettyImagesimacoconutAre your customers asking for the moon? Jonah's patience with his client was wearing thin. He'd just received yet another email requesting that the deadline be brought forward for the product he was developing for her company. "This wasn't included in the initial brief," he thought. "Even if I work around the clock or she increases the budget (which she hasn't offered to do), I'll never be able to get this in on time." Jonah's dilemma is a common problem for many organizations. And it's one that reflects the project management triple constraints model   (also referred to as the "Iron Triangle"). In effect, the model states: "We can do it fast. We can do it cheap. We...

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What is Causal Factor Charting? – Avoid Repeating Mistakes

[ad_1] © GettyImagesleventinaPeel back the layers of a problem and get to its cause. Every workplace, no matter how streamlined and successful, has experienced an unfortunate situation that it wants to avoid repeating. Maybe that new IT system rollout was full of unexpected bugs, or a recent roadshow shone in some cities but sunk in others. Outcomes sometimes fall short of expectations, regardless of how much careful planning you put in. The reasons can often be frustratingly unclear – or you might wrongly assume the cause, and miss the opportunity to deal with the real issue. However, causal factor charting is an effective way to uncover how a problem developed, so that you can plan to do things differently in...

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Newsletter 501: Want Success? Then Say So!

[ad_1] Want Success? Then Say So! "Whether you think you can or you think you can't, you're right" ~ Henry Ford (1863-1947), founder of the Ford Motor Co.Chances are, there have been mornings when you've woken up and said, "Today is going to be a great day!" Or you've groaned, "It's going to be a long day!"Whatever your first thought, it likely set the tone for your day. But you can open the door to positive change by consciously rejecting any negativity. Read our article, Using Affirmations, for more on this.Also, you can find out how to identify and challenge negative feelings and moods with our article, Cognitive Restructuring, and...

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Using Affirmations – Harnessing Positive Thinking

[ad_1] © GettyImagesasaftaUse affirmations to climb out of a negative mindset and into the light. "I'm never going to be able to do this job; I'm just not smart enough." "Why does my boss want me to present at the trade show? I'm a terrible public speaker, and I'll just embarrass the company." "I wish I could stick up for myself at work. In every meeting, I let the others walk over my ideas. I'm never going to get ahead." Many of us have negative thoughts like these, sometimes frequently. When we think like this, our confidence, mood and outlook can become negative, too. The problem with negative thoughts is that they can become self-fulfilling prophecies. We talk ourselves into believing...

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