Harib Shaqsy

16 Money Management Books To Achieve Financial Freedom

[ad_1] Money. It’s a touchy subject for some people, and it’s just a game for others. I’ve been on both ends of that spectrum: totally broke and busted on one end — and total financial freedom on the other. The former is stressful beyond belief; while the latter is friggin’ awesome. Now, I’m no Warren Buffet by any means, but I do know what it feels like to pull myself out of the brink of bankruptcy and learn how to finally get finances together. And most of my money management education came from two places: 1) Failing miserably in the real-world (and eventually learning from those failures); and 2) Reading lots and lots of books. Today, I we’re going to...

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Dealing With Unhappy Customers – Turning a Challenge Into an Opportunity

[ad_1] One of Tim's most important clients has just walked into his office, unannounced. Tim stands up with a smile on his face, ready to greet him, when the dam bursts – his client explodes into an angry tirade because Tim's organization has failed to make a delivery on time. Because of this, the client was unable to demonstrate a key product, which meant that he lost an important sale. Tim does his best to reason with his client, but nothing he says helps the situation. The client only gets angrier, shouting accusations and spiraling further into a rage. Within a few minutes he walks out, vowing never to do business with Tim's organization again. Don't be afraid of dealing with...

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Newsletter 464: See Through Your Customers' Eyes

[ad_1] See Through Your Customers' Eyes Do you know what your customers really think about your organization? You may not know it, but they could be deeply dissatisfied, and may be sharing their displeasure far and wide. It's important to put yourself in their shoes, to discover what it's like to do business with you from their perspective. You can find out how to do this with our article, Customer Experience Mapping. Some customers aren't shy about expressing their anger, but you can learn how to draw their sting with our new video, Dealing With Unhappy Customers. Also, our article, The Brand Pyramid, explores strategies for building customer loyalty.Enjoy this newsletter! ...

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Appreciative Coaching – Identifying and Developing Others' Strengths

[ad_1] Identifying and Developing Others' Strengths © GettyImagesdolgachovAppreciative Coaching focuses on identifying and using your team members' strengths. "The best way to predict the future is to create it."– Abraham Lincoln There are many reasons why people receive coaching – to resolve a particular issue or to tackle a weakness, for example. But focusing on a problem can be a negative or dispiriting experience. A more positive outcome can often be achieved by highlighting how a team member can use his or her strengths to overcome something that he struggles with. This emphasis on strengths and positivity is at the heart of Appreciative Coaching. In this article, we explore the origins of this form of coaching, how to use it,...

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How to Get the Best From an Extra Miler – Identifying and Protecting People Who Like to Say "Yes"

[ad_1] Identifying and Protecting People Who Like to Say "Yes" © GettyImagesBrianAJacksonLet that extra miler in your team run free. You've probably heard that one "bad apple" can spoil the team. But did you also know that just one carefully-placed "extra miler" – someone who consistently does more than is asked of him or her – can have a positive influence on team members? A team of researchers led by Ning Li, from the University of Iowa's Department of Management and Organizations, discovered that the presence of one person who regularly goes that extra mile can play a vital role in helping the team to achieve its goals. In this article, we'll look at how you can quickly and easily...

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Broaden and Build Theory – Using Positive Emotions to Build Success

[ad_1] Using Positive Emotions to Build Success © VeerbillperryWhen we're happy, we build rich work-related knowledge, skills and abilities. Think about the last time you went into work feeling negative. Chances are, you had a difficult time coming up with creative ideas, your interactions with colleagues were uninspiring or strained, and your productivity was lower than usual. When you go into work feeling positive, however, possibilities and opportunities seem to be everywhere. You feel open and receptive to new ideas, your relationships are easy and supportive, and you get things done. Most of us know intuitively that, when we're in a positive frame of mind, we work better that day. However, we may not appreciate that, when we're happy, we...

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Newsletter 465: Give a Little Love to Your Stars!

[ad_1] Give a Little Love to Your Stars! It's Valentine's Day - so show a little love to the people who put their heart into your team! As a manager, it's a joy to have people whose efforts boost your whole team. But you need to make sure that they don't get overloaded with work and burn out. Find out how to support them, with our articles, How to Get the Best From an Extra Miler and Avoiding Burnout.Some people thrive on accepting new responsibilities and challenges. You can help them to fulfill their potential with our article, Managing High Achievers. Enjoy this newsletter! ...

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PMESII-PT – Understanding Unfamiliar or Uncertain Environments

[ad_1] Understanding Unfamiliar or Uncertain Environments © GettyImagessimonkrPMESII-PT can help you to assess business opportunities around the world. Carl's head is spinning. It's been a heck of a morning. His manager Kathryn traveled back last night from the Capacity Africa telecoms event in Kampala, and called him into her office the moment he arrived at work. "It was a great show. I met so many people and got some great sales leads," she enthused. "Oh yes, and we're gonna open a new office in Abuja." Carl leads the sales team of a medium-sized telecoms firm based out of Dallas, Texas. The business has grown quickly, with a focus on African expansion, and has recently opened sales offices in Nairobi and...

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How to Survive High Team Turnover – Supporting Your Team in Uncertain Times

[ad_1] Supporting Your Team in Uncertain Times © GettyImagesskynesherStrong team spirit can help you to thrive when people leave. You can't believe it. Another one of your team has handed in his notice. This will make the fifth person to leave in six months! All of this change is beginning to have a negative impact on your people's morale. They're tired of saying goodbye to their colleagues and training new starters, not to mention all of the additional work that they've had to pick up. You're dreading telling them that yet another person will be leaving, and you are uncertain how you can help them through this tough time. Staff turnover is a fact of life and, of course, there...

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Building a Positive Team – Helping Your People be Happy and Engaged

[ad_1] Helping Your People Be Happy and Engaged Be positive in yourself then remove obstacles to your team's positivity. Have you ever been part of a highly-motivated, high-morale team? If you have, chances are that most days you were happy coming in to work. You had fun collaborating with your colleagues, and, together, you were able to come up with some great ideas. Because of your focus and enthusiasm, you probably did some of your best work with this group. Teams that are highly motivated and positive are not only fun to be part of, but they also accomplish far more than teams that are struggling with morale. This is why it's so important that, as a leader, you strive...

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